An exciting opportunity   has arisen for a Practice Manager to join my client’s team in London.

This is a brand-new role responsible for supporting the non-clinical day-to-day running a busy   hospital as well as managing and leading a team of Veterinary Surgeons,   Nurses and support staff.

The successful candidate   will carry out varied administrative and client care duties with a strong   emphasis on leading and supporting the team, creating a one team approach   onsite with your regional colleagues.

The Role

Salary and hours:

• Salary up to £40,000 depending on experience

• 5 weeks annual leave plus bank holidays

• Monday to Friday – no out-of-hours, weekends or   bank holidays – 09:00-5:30

• Exclusive company discounts and rewards

• Access to the Employee Assistance Programme

• Improved Maternity and Paternity Leave

• 100% attendance scheme

• ‘Peternity’ leave

Key Accountabilities

Role Responsibilities:

• In this role you will assist with financial and operational        performance of the hospital as well as the overall team performance and        engagement.
• Work to improve and maintain clinical standards, in line with the        RCVS Practice Standards Scheme.
• Review rotas and ensure correct staffing levels, liaising with        regional rota management to organise cover if needed, and ensure        appropriate diary management.
• Oversee the non-clinical day-to-day running and organisation of the        Hospital services and team, including building and equipment maintenance        and stock control.
• Monitor TOIL and time management + night staff commission.
• Maintain correct Health and Safety protocols and documentation.
• New staff inductions, management of EMS programme.
• Liaising with the central recruitment team to manage recruitment        on a practice level.
• All aspects of line manager duties to include managing individual        and team performance; conducting reviews such as 1:1 catch ups,        probation reviews and regular PDR’s to encourage career growth and        development.
• Liaise and work alongside Branch Partners, Head Nurse and Head        Receptionist.
• Being a primary contact for the branch + OOH practices, which        would include attending both new and existing practices to promote their        services as required.
• Explore, review and implement any essential changes following        team or client feedback, as required, replying to complaints.
• Organise and minute staff meetings, including critical event        reviews and clinical audits.
• Oversee the debt management and accounts, direct line management        of the accounts administrator.

Skills and Experience

Key Skills: 

The successful candidate would need to consistently demonstrate   strong organisational and leadership skills, with a keen eye for detail and a   passion for developing their colleagues and the practice. A natural leader,   who is proactive, approachable and able to communicate confidently with   people at all levels, building strong relationships with both colleagues and   clients. They would need to be confident in their own abilities to make   balanced decisions under pressure; considering patients, owners and the business,   and able to prioritise work based on deadlines and importance.

Nursing or other veterinary background   beneficial, ideally with Hospital/Referral experience. Previous, recent   experience in a management/leadership roles required.

Branch

About the Clinic:

This is a bustling hospital, which boasts a CT suite and much much more.

The successful candidate   will be joining a highly experienced team led by their established Branch   Partners, as well as the Head Registered Veterinary Nurse and a Head Client   Care Assistant. Including certificate holders or those currently undertaking   a certificate. The hospital also possess a highly skilled and experienced   nursing team, a dedicated reception and night team to see your cases through   the night on site.

It houses an MRI/CT unit   and so treats many interesting neurology, medicine, surgical and other cases.   Additionally, it is equipped with endoscopy, arthroscopy, digital x-ray,   MiLab X7 ultrasound, multi-parameter monitors, in-house bloods, dental   radiology and much more! The group is also supported by its own pet blood   bank, laboratory as well as other services. It’s prominent location, separate   cat and dog wards, a dedicated staff room, a close link to the station as   well as a friendly and sociable team who enjoy their team nights out.

If this would be of interest to you and you would like further information, please call/whatsapp Sean on 01392 249645 / 07508428526 or email [email protected]

Please quote the following reference number when you apply

Ref: SD11578